With this review I am hopping to reach the rental owner who is not answering my emails, after I requested a full refund of our funds.

We had booked this rental property for 28 nights of our family vacation. We were happy to see that the house is very spacious and there will be enough space for 8 people. Shortly after arriving a nightmare begun - i noticed dead bodies of cockroaches and other bugs. Straight away I informed the owner that cockroaches in house for me and our family is a huge problem and it is not acceptable. Also WIFI was not working from the day 1. I was hopping he would come to "fix" the problem, but his reply was short: He did spray the day before our arrival and it should be fine. Next few days were horrible, more and more cockroaches were appearing in the house, even on the 3rd floor. I was terrified, I could not cook or eat in the kitchen, I could not sleep, because I was disgusted of the fact that bugs are even in master bedroom. I forced my husband to keep any food either in the car or fridge, and I was making sure he does not leave any food leftovers in the garbage. Unfortunately bugs showed up even more often, I was calling to the owner asking to come over and solve the problem. He was irritated by our calls and emails, he just kept asking what we want him to do. I explained once again that situation in house is not acceptable and it is ruining our vacation. His advice: There's a spray in the kitchen, maybe your husband can spray on the bugs. THAT was it! Everybody in Florida understands spraying must be done by professionals on a regular basis in order to avoid bugs coming into the house. If these creatures already live inside the house, then just a regular bug spray from grocery store won't help for sure. He did nothing. We were very disappointed by owner's rude and negative attitude. He claimed he lives in Miami and it's a long ride to his property in Pine Key. That day I accidentally touched a huge cockroach in the kitchen sink. I could not stand it anymore, we found it impossible to stay there any longer. We left rental property on March 5, 2016. We used the house only for 4 nights instead of 28 and it has been a very unpleasant stay. We were forced to look for another rental last minute in high season and pay TWICE THE PRICE. It was a very stressful experience! Dear Rey, please be so kind and honest and refund our money. We believe that is a solid request after all we have experienced.