Vermieter-Kommentar: Thank you for your feedback, Jamie. I'm sorry to hear that you had issues with the lock on the front door. Our cleaning crew arrived to clean only to find they were locked out (they don't have the key code). Things happen, as with any house, but in my check in instructions (and in the guidebook in the house) I specifically left my cell phone number and email in the event you had any issues during your stay. Involving a neighbor and changing the locks on a privately-owned house without our knowledge was definitely not the ideal solution and resulted in an after hours lock smith to re-key the house so that the front door doesn't have two different keys for future tenants. We've also had to have new keys made and distributed to all maintenance and cleaning crews associated with the house instead of simply fixing the original lock and avoiding all of the expenses. For future vacation rental stays, I suggest you contact the owner or property manager with issues - it will make your stay and our transition of the property between guests a lot smoother.