Vermieter-Kommentar: To My future guests, I have quite a few really good reviews, and this is my first experience with having to respond to negative review, when the guest damaged my property. This is also my first experience with having to file on the CSA Insurance and to request the damage deposit to be paid to me. But a few things I found out from Homeaway and CSA. They are there to help Owners and Guests. The first thing I found out is: when there is damage, the damage deposit is not refundable. Unfortunately, the Drabik's son did damage the bunk beds to the point of no repair and total replacement was required. The top bunk and bottom bunk rails were both split, and one slat was completely split in half. The total cost of delivery, removal and setup for the new furniture, plus the cost of the bunk bed was not totally realized or compensated. The VRBO/Homeaway website has all my charges/fees/deposits totally listed, and the fees explained therein. I request my guests to pay pet fees if applicable, I do not charge a pet deposit. The pet fees are not refundable, of which was explained to Ms. Drabik. (I'm not quite sure how she got the idea she paid a pet deposit) I have responded to every exchange with Ms. Drabik. She is angry, because she is not getting her damage deposit refunded of $100.(of which I received a portion of). So, she is attempting to defame my character, which is totally out of line. When the damage was first reported, I requested the damage deposit. Then, I contacted CSA and reported it, and then called Homeaway, and asked specifically about the damage deposit refund. Homeaway informed me that I was entitled to the damage deposit, because there was damage to the furniture. Guests are requested to pay insurance, of a big fee of $59.00 which covers them only up to $1500.00. I didn't get that much, and as I said, but what I did get did not cover the replacement in it's entirety. I suggested she call Homeaway, and find out what the policy is, as she did not believe me. I have to follow their guidelines. It's unfortunate that the damage occurred. But, when damage like this happens, there are things like the insurance, and damage deposits, to protect both parties. Now, I know how to handle this type of issue, and will continue to do my best to provide a great experience to all my guests.