☀️Sunrise View ⛱Waterfront Balcony❤️Lake Getaway❤️

Yolanda, We are very pleased that you enjoyed your stay! It was our pleasure and we look forward to your return at any time Thanks again for staying with us!!

This was a double booking on behalf of VRBO, we made our best attempt and not to cancel the guest reservation and allocated them to a partner Resort on the same property with similar amenities and layout. Guest was advised to contact us 10 minutes prior to arrival and we would greet them on site and guide them through check-in. They ended up arriving on site and walking into a unit that was reserved for another guest. The door has been left open for the other guest after requested for a contactless check in. When the correct guest arrived, we had discoveredSheila had checked into the property herself instead of contacting us so we could allocate her to the correct unit. We apologized profusely to the guests and tried to move them over to another unit that was managed by the local Resort. The guest was intoxicated, belligerent, cursing out two of our staff members even though we apologize profusely. We offered a full refund if they were not happy so they could go elsewhere or the opportunity to move to the other unit which was designated for them. The husband was completely happy but Sheila was not.

It was great to host you all. Please come back to enjoy the lake soon!

Guest said they worked in the medical industry and would santize the house before and after, that's how clean they claimed to be. Left the unit very messy, kitchen a mess with sticky floor, counter top and dirty dishes all over. Smoked in the unit and covered smoke detector which is a safety violation

Harold was great to have while visiting us at Resort Attractions overlooking Lake Conroe. He was very kind to the space and left in a respectful manner

Patsy, we will double check to see if we can put you in a room with some vertical blinds! Thanks again for coming!

Kathy, we are sorry you didn't have an enjoyable time. We offered you to a two bedroom condo when you found out that you had reserved a one bedroom unit. We understand that these things happen however you stated you were fine and would make it work. Instead you had a bad experience trying to cram your guests into that space. With regards to the chair and rugs, we were not able to find any filth on them. You never reached out to our 24/7 staff to discuss any items you were unsatisfied with, thus not allowing us to assist you in any manner. Please try to communicate with your staff next time you have any issues, we are here to ensure you have a wonderful stay.