My family and I have been coming to Regency Towers for the past 5 years ( 3-4 times a year). We are lovers of beautiful beaches and Pensacola Beach is our most favorite for its natural beauty and serenity. My mother lives in Pensacola and I spent my college years here as well. The previous years were booked with a professional property management company. This was my first experience booking with VRBO. The day I requested to book, the owner called me to book through her instead of VRBO so she could help save me $94 for a service fee. I chose to book through VRBO instead. Travelers should always pay this fee because it will protect you from owners default and wrongdoings. I should have known that this owner had every intention on keeping my security deposit for damage of $350 from the very beginning.

The condo was nice but it was not easy to get comfortable because the owner had a long list of rules by every door. The decoration was not child friendly. There are too many things that were in the way and could be broken easily. We arrived on a Friday. My daughter has a service dog, the dog stayed with my mother in Pensacola. However, the service dog visited on Sunday to bond back with my daughter for a couple of hours before we spent the day at the beach. We literally were on the beach from sunrise to sunset during our entire stay. The owner called me early Sunday while we were out on the beach. She called me back to back a dozen times and left me very irate messages and emails. She was threatening to call the law enforcement if I was not out of her condo within 2 hours. Instead of asking about the situation she created her own drama. She said I had a dog in the condo and I left her sliding door open for more than 2 hours which is against her rules. I have small children and I can’t imagine how dangerous that would be for them. I did however have the sliding door open that morning for no more than 15 minutes to let some food smell out of the condo since I made breakfastShe was rude and condescending.

The owner lives in New Orleans. She has what she calls witnesses to watch everything you do during your entire stay. Our privacy was violated. This owner ruined our vacation. She kept our security deposit for damage. THERE WAS NO DAMAGE. We left her home in immaculate condition.

My experience was horrible. Although I do not think it is VRBO,s fault. I believe some owners should not be in this program.