Superb Steinhaus im Herzen des Snowdonia

It was a pleasure hosting you Nia, welcome back any time. Best wishes

Thanks for your kind comments, Adrianne, it was a pleasure hosting you. Look forward to welcoming you again soon.

Hello Jo Thanks for your unbalanced review. We agreed for you to have an eary check in, we also agreed for your daughter to come early and deliver your groceries before you arrived. When you as all guests arrive the beds are made up and bath and hand towels placed neatly on the beds. You made no mention of most issues you raise in your review whilst you were with us. There is no room in our dining kitchen for a stand up fridge, it is a cottage ... although we do provide ample dining space in the kitchen which isn't a common experience in miners cottages ... I responded to your query re the barbecue not being available, I recall it was once published on the listing but I told you we had removed it some time ago. I have just checked the listing and there is no mention of a barbecue, certainly not as a highlight and indeed there is no option on my side to include a barbecue as an option, fire pit appears as an option, but not a barbecue. Maybe you confused our listing with another one? I note you missed that we do not have a washing machine in the property, we do however have a dishwasher, again space allows only for one or the other. if you had asked I would have provided indications for you to find an excellent launderette in Porthmadog. We have a mop in the understairs cupboard to clear up any mess in the kitchen. We also leave paper towels for you to use. You apologised for being rude to me during your stay, seems that was an empty apology.

There was no report of a smell downstairs in the communication with me. After the 3rd night of the stay I received a message about bedbugs. I replied stating in 23 years of renting to guests at the property, we had never had such an incident reported. Bedbugs can ofcourse enter a property on the luggage of visitors. Whilst the guest was adamant that it was our issue and demanded a full refund, she seemed unwilling to consider that the bedbugs may have entered the property on their luggage. Previous guests left a 5 star review for cleanliness on a different platform and there were no reports of a bad smell either from these or the previous or subsequent guests.

Thanks for your review, David, glad you enjoyed your stay.

Dear Vicky I am sorry to read that the cottage was not to your liking. I explained before hand and indeed it is in the listing that we do not offer firewood or a hair dryer, your sister confirmed she would bring her own. The heating had been turned off by previous guests who had found the cottage too warm, it is a storage heater system at the cottage so the heaters warm up overnight. Lisa brought you firewood and additional heaters to keep the place warm. There is a small hole in the kitchen flooring which we are in the process of getting fixed, it's been a busy season and we have had no gaps in bookings to remedy this. There will always be minor maintenance issues arising at the end of the season, Lisa and her team do their best to keep things ship shape and we will carry out more detailed maintenance work in November. The guests who stayed immediately before you gave us the following 5 star rating: Cottage had everything we needed, and very clean and welcoming, beds very comfortable and had a great experience and definitely going to return in the future.