4/10 – Schlecht
Jennifer B.
4. Aug. 2023
Gut: Check-in und Kommunikation
Verbesserungswürdig: Genauigkeit des Onlineauftritts
Not As Described
Family of 4 (2 children-7 and 14). Positives: Lili was helpful and responsive. Kitchen well stocked. Spacious. Comfortable beds. Hot water. Well kept grounds and pool. Beautiful view from beach and dock. Beach not usable due to sand fleas and seagrass, but can use dock. Considerations: Listing stated 4 air conditioning units. Not accurate. Loft a/c had been removed. Living/Kitchen area a/c did not work. Unbearably hot trying to cook or spend family time. Attempted to only open windows and use fans to cool, but still hot and humid. Contacted Lili the next morning (Thurs.) Someone came into cabin while we were gone to close sheets hanging from ceiling of loft. Lili had contractor come Sat.-installed working a/c in living room. All day endeavor. Lili asked for additional money for electricity use. Additional fee not stated in VRBO listing. Already paid for 5 nights with 2/4 working a/c’s (2 of which we were stuck by airline/not in Roatan). Cabin in need of repairs. Cabinets had broken/missing hinges. Doors fall off and drawers fall completely out. Shower head not attached to wall. Tub heavily stained. Filled up when showering. Screen doors made using/locking doors very cumbersome. Dryer did not work but clothesline provided. Not Lili’s fault,but unstable individual lives downstairs. TV blaring through windows 24/7. Dog tied to chair. Keep Out sign. Per guest book has had altercations with several previous guests and has even pulled a knife.Too many issues for a restful vacation.
Jennifer B.
Aufenthalt von 13 Nächten im Juni 2023
