Vermieter-Kommentar: The problem with the electrics occurred on a Saturday, but rather than inform the House Manager, the guest chose to try and resolve the issue himself. On the Sunday, he contacted the house manager, who as soon as he was aware of the problem, attended the house, only to find that in attempting to fix the problem himself, the guest had disconnected and isolated one of the circuits and left the covers off two of the junction boxes. Not being an electrician himself, the house manager decided that the safest thing to do was to bring in a qualified electrician to deal with the problem. As it was a Sunday, he was not able to get someone to deal with the problem immediately, but an electrician came to the house as soon as possible the following day and fixed the problem. Apart from this, the guest made no complaint about any other issues during his stay. It was only after returning home that the client wrote to me, listing a number of issues and stating that “the accommodation didn’t meet our expectation with respect to the price paid”. In this same email, the guest stated that he didn’t contact the house manager in relation to any of these issues as, in his words, “We didn’t disturb the house manager with these issues because we like our privacy during our stay.” In the house guide which is available to all guests, we specifically request that they inform us of any issues immediately so that we can deal with them. The Rental Agreement issued to all guests before their visit also states “Faults that are found before or during the rental period are to be reported to the Owner or Agent immediately.” Obviously this is so that we have the opportunity to verify and, if necessary, rectify any problems. In 6 years of hosting guests at La Casa Felice - many of our guests return year after year - this is the first time we have had a complaint of this nature. Obviously there are occasions when the guest will contact the House Manager with a request or because something has stopped working and we will always endeavour to deal with the issue promptly and to the clients’ satisfaction. It is disappointing, when we make so much effort in the preparation of the house, to receive comments like this, but I can only add that had the guests informed us at the time, we would have checked the property and taken any necessary steps to deal with their complaint. ----------------------------