Private Getaway - Ecke Haus mit Rechten an Privatstrand - Tip of North Fork

Glad you enjoyed your stay, Stuart. Hope to see you again in the future.

Dear Masai, It's a shame that you seem to have been unhappy with your trip, and instead of letting us know what isssues you may have had, you decided to write a disparaging review with many items that are just not true. Especially since during our conversations many things were made clear and we answered all your questions about our listing. We even offered you 2 hours earlier check in at no charge at your request. The night of your check in your messaged me saying "The place is great— so clean! " Somehow, within hours, you decided that you did not like our place, but made no effort to message us any complaints throughout your entire stay. 1. You rented this home knowing that there is no washer/dryer available for guests. It says it clearly in our listing. The first day you checked in you messaged me asking where the washer and dryer were and I informed you that there is no washer/dryer available for your stay. I sent you a copy of the listing, and you claimed that you did not notice the lack of a washer/dryer, but acknowledged that it was there. This is in stark contract to your comments here. 2. Nowhere in our listing does it say beach towels are provided. We specifically, in our house rules, say that bath towels are not to be used as beach towels. This is not an uncommon request. People do not use bath towels as beach towels. So for you to come and present it as you were unprepared is another lie on your part since the listing never mentioned that beach towels will be provided. 3. You were given 16, towels for 4 guests. We did offer to exchange towels as needed. These messages are all saved on VRBO. You specifically did not take us up on that offer. Nowhere did you ever reach out and ask for more towels. In fact, in your message to me you specifically said "I appreciate your offer to bring more towels if we should need them- I have very long hair and always need to use two towels per shower!" Now, please understand, we are not a commercial hotel. We do not have 50 towels to give to a group of 4 adults for a short stay. We did offer to bring you black clean ones and pickup your dirty ones, but you never requested that. So again, another false statement on your review. 4. Misrepresentation of beaches? You say the private beach is not accessible but the morning after your check in, at 10:19am you asked us where the beach is located. You then stayed in the home another 6 days and not once did you mention you had an issue accesing the beach. In fact, there is no way you were unable to access the beach as there is no doorway, or check in point. It is an open beach with no gate or door for entry. Once again, your statement about if neighbors asked what you were doing there is a blatant lie. This is not what we said. What I said to you as is still in our VRBO message inbox is "ou don't need any identification or any of that there is no guard to control access. occasionally somebody from the neighborhood association may be there and ask where you are from ". Unfortunately, Masai, this is our home, and our neighbors homes, and while you may be uncomfortable if someone from the neighborhood asks you if you're allowed to be at the beach, it is not your private property and they have the right to make sure you are not trespassing. Not one guest in the past has ever had an issue having to let a neighbor know that they are staying with us and that they are allowed at the beach. Its a shame that you believe that you rented a home and believe that the neighborhood has no right to ask you where you are from on a shared private beach. The listing specifically says "rights to a private beach". Your sense of entitlement here is a bit disturbing. We have never had guests with such disdain for interacting with a neighbor for a brief couple seconds. 5. If you look at google maps, Orient State Park is a 0.5 mile walk or 10 minute walk to the Park, per Google Maps. I am sorry if you believe that this isn't the case but we can not control what Google puts for time. I can assure you I've done the walk in 5 minutes before, but I am a brisk walker. Now, as for what is in the beach, and how big the beach is, once again, we do not own New York State, nor do we own New York State Parks. Orient State Park is a very large park that spans many miles. I am sorry if you are unhappy with how large the park is, but this was never misrepresented to you. In the age of internet being everywhere and everyone having smart phones, I find it hard to believe that you would not research the location first if you were going to complain that walking to local parks and beaches would be too far for you, however, once again this is a blatant lie. I am disturbed that you would come on here and contradict your own messages to us during your stay. It seems, and I hope this isnt the case, that when we brought up the broken dinnerware and missing steak knives to you, you went and wrote us a very disparaging and factually not true review. We don't nickle and dime our guests, and an honest mistake of breaking something we can live with, but to put a review such as this which is absolutely false in every aspect and statement you have made in retribution for us bringing up the knives and dinnerware missing is very unprofessional and generally just not very kind. Your demeanor towards our neighbors and our home and the general mistreatment and how you left the house, plus the sense of entitlement to not have to answer to a neighbor who is checking to make sure you have the right to be in the private beach, is very scary. This kind of nose in the air demeanor is not expected or appreciated in our neighborhood. This is a very family friendly and quiet destination, where all neighbors are friends and talk/look out for each other on a daily basis. Our parks and beaches are reviewed extremely positively by not only our previous guests but also by travel magazines. If you are unhappy with the area you chose to spend some time I am sorry for that, but that is not in our control. Our listing is transparent of our location, our home, and what we offer. To our future guests, as you can see from our previous reviews going back many years, All of Masai's statements contradict our listing and our previous guests experiences. Sometimes, life hands us bad apples. We assure you that everything in our listing is clearly transparent and urge you that if you have any questions or concerns at all, please don't hesitate to introduce yourselves and ask us prior to initiating a booking. VRBO is aware of the many issues we have had with this guest (missing silverare, broken dinnerware, an extremely messy home, trash not even thrown in bags just straight into the garbage cans even though we provide bags, etc) and they are in process of taking care of it.

Thanks for staying and treating our place like your own. We hope to see you again in the future!

Thank you for the kind words Veronica. Hope to see you and your guests again in the future.

Thanks for the kind words Chris. Happy you enjoyed our home and your stay and we hope to see you again this year.

Thanks Amaury. Glad you and your friends had a great time. We hope to see you again soon.