Vermieter-Kommentar: Bad Renter. Our cleaning team normally take five hours, this clean took NINE hours. This was a FOUR day late booking for eleven persons, we sleep fourteen. There was a 15 seater mini van and a smaller mini van at the home. The extra cleaning charge by the management is for the additional time it took to clean and put the villa right. All the extra comforter sets in every room were used, the downstairs Master had a deep red stain on the carpet by the night stand A photo was provided. The villa was a mess and additional cleaners had to be brought in to help. The guest was invited back to see the stain as she herself did not stay in that room. The pool was cleaned the same day the guest arrived. Guests set their own hot water times. Our game room is fully air conditioned, unlike most, and has a 52 inch fan so well ventilated. No complaints were made during the entire stay either to the management or myself only on here as soon as we said there were problems with the state of the home on departure and I asked the guest for help identifying the carpet stain to aid removal. The guest intimated they would leave a bad review when I told her she will have to pay for the stain removal and extra cleaning charge. Home Away ask us to review guests after each stay, this is their new policy to protect owners. Guest WAS told it was the downstairs master by the nightstand but she wrote the review BEFORE I could even find out further information. I also told her I was unable to phone her- We had no out line at the time. She had my number as all guests do and could have called me if she choose. We have a dedicated housekeeper that inspects the property before and after rentals and the same cleaning team every time. Rarely is there anything wrong. We have only TWICE stopped anyone’s deposit in Fifteen years, once with their full consent. We have NEVER before been charged for extra cleaning by our long- term management. I make no profit from anything charged it is just what I am charged. The total will be deducted from the deposit the remaining bond returned, so as to not cause hardship we have already sent 1/3 back without even knowing the full cost of the damage and clean. If something small is broken we pay ourselves for the repair. We have wonderful families stay and come back year after year, our many great reviews speak volumes. Some families have been back six times. This is our home and we love families who look after it not abuse it.