Atemberaubende 7-SZ-Villa am See mit Pool/Whirlpool/Spielzimmer/Kostenloses WLAN

There are no rules on A/c or Hot Water. Sadly the guest did not read the welcome letter giving full instructions on altering the A/c. The A/c is set at 76 but goes to 74 when at this setting, it was recorded at 73 during their stay, most Villas are set at 78/79. It can be altered by touching the blue modern screen or pressing the over ride button, but much lower and it would have frozen. A/c's freeze at 72 in Florida and the recommended setting is 78/80 by KUA. The guest never altered the A/c during their 3 day stay or complained. Every room has an upgraded 52 inch 3 speed ceiling fan, not standard in villas, but we provide this for guests additional comfort.

The hot water is by emersion, ANY times can be set by our guests morning and evening and a mid day boost if they require, the villa is never without hot water as it has a large retention tank which stays hot between boosts unless you drain it dry..Unfortunately this Guest did NOT ANSWER when asked if the standard six hours morning and evening suited their requirements or what times they would prefer, neither did they complain during their stay. I even put it on specially longer to give them plenty of hot water when they left at 3am for a flight without them asking me.

The guest also required chefs be allowed in PRIOR to their arrival which we could not accommodate due to our insurance not giving clearance as we explained to the guest. However they did try to enter without permission and were stopped by the Guards. The Guards reported the matter as 'abusive and threatening'. The management did allow the chefs in when called even though our insurance did not cover this just to accommodate what they had booked knowing we were not insured.

The house is tiled for coolness downstairs, the furniture is mainly two- three years old, we have granite countertops, new pillow top mattresses, new pretty window treatments, new french door fridge freezer. Its a matter of different tastes, our home is as per the pictures that guests view before booking. We have just added a pool hand rail and spa handrail, we continually change and upgrade. Our extensive guest reviews speak for the majority. We always go the extra distance to make guests stay magical.

We try to help all our guests get the most out of their stay and are happy to offer advice and assistance where we can.

We are glad you enjoyed our home we make it family orientated especially with our attention to detail for the children and thank you for taking good care of it. Our house rules before you book make it quiet clear the home is only for use of those on the booking form. With the maximum number of guests booked the request to have 6 additional family members call each day invalidates our insurance and licence to rent, this is a general rule for most homes that rent. Had there been less in the home and only a request for one or two family members to visit on one or two days we could have added them to the booking form as we have done for other guests in the past.