Exklusive Villa in einem mittelalterlichen Kloster, Pool und Park, 15 km von Assisi

Regretfully, we've had a very negative experience with guests Harrison and have made a formal report to Home Away. All elements described have been partially or completely invented and regularly exaggerated, offering a negative and not realistic picture of a villa that is certainly not a contemporary villa, but has been appreciated in years of rentals for its style, great views, proximity to famed Umbrian cities and attractions, privacy. The villa has a regular maintenance, minor problems if happens (like the lack of hot water on arrival due to a light storm on the night before) are immedietaly fixed by the property manager, owner and thecnicians, in order to offer a pleasant stay. It is a period elegant villa, photos are correct and clear, the description is as honest as possible. Next year - 2020 - the entire villa will be refreshed, more that what is generally done every year, and the larger kitchen is going to be completely renovated. A new large kitchen is needed. There are 2 kitchens in teh main villa (the larger one is old) and 2 modern kitchenettes in the dependance. the dependance is completely new and elegantly fusnished with new furniture, new bathrooms and kitchens. Guests Harrison havn't had a clear communication with all of us and the property staff, we've done our best to explain where to find adapters in the villa, how to collect garbage, why in the countryside there is in some cases the need of a few rodent traps hidden here and there, because guests leave the doors open (also when not in residence, sometimes) and we have traps just for safety reasons, wild fauna in the countryside is normal, the guests haven't found any mice and none has never reported to ahave found mices, but you might never know, it is just to prevent. These guests found the villa "old"... because IT IS old! It is a period villa!. I've told them that they should have better checked the photos and the property description before confirming the reservation. I would have suggested contemporary villas I have in my portfolio in the same area. We've generally received very good or excellent comments for this property in the past years and months. Here below are some reviews for the same villa received by guests staying in this villa just before and after Harrison's stay this year, that are visible online in other portals: This villa is a hidden treasure (..)". Sally left this review for a stay August 31 to September 14, this year. She reserved for a large group of 14 people "A beautiful and very spacious house in Umbria. The view from the pool (and subsequent sunsets) are amazing. Luana and others were incredibly helpful before and during our stay. Great place for our needs, a large group of friends on a relaxed holiday in a beautiful part of Umbria." Natalia left this review for a stay August 17-24. Stunning views and Italian charm. We spent a week at this house with a group of 15 persons in July. It is a beautiful and well restored property, with amazing views over the surrounding hills. The pool area is especially lovely, transitioning from sunny poolside into a large shaded area with very old olive trees. Johan Left this review on July this year. Luana Zangarelli Director at Italy to Rent - Villa rentals in Umbria

Dear Martine, I'm very pelased to read your beautiful comment and to know that you and your family, had such an amazing holiday experience. Yes, Villa Convento is a charming family villa, immersed in an untouched landscape made of hills and forests, a few kms drive to some of the most beautiful Umbrian cities. I'm happy to see that Spoleto is your favourite city, it is where I live and where I have my office. In the Middle ages it was the Capital of Longobard Ducky, that included the entore central Italy! Coming to your your indications, yes, there is no a/c, as indicated in the property description, however the very thick stone walls (it was a medieval Convent!) keeps the heat outside and make also the wifi connection better in some areas than others. Probably some aspects can be improved, the owners do some renovation/improvements every year. new kitchen, new mattresses and new tv last year, so they can keep in mind your indications for the next year. I look forward to hearing from you, if you'll decide to rent again a villa with us in the future, Villa Convento or one of the villas in "Italy to Rent" portfolio. My best regards, Luana Zangarelli Director at Italy to Rent

Thank you Karen, it was a pleasure to greet you at Villa Convento on September 17, communications were easy and I have to say you and your group were very understanding the day when the owners had to repair the boiler after an unexpected thunderstorm that damaged it, you have been offered the keys to other 2 bathrooms (in a part of the property that were closed because you just reserved the main villa) where you could have hot showers also during the quick reparation works of the boiler in the main villa. We appreciated your cooperation and I was so happy to receive your kind message after the boiler reparation saying "We have hot water now and today everything was totally perfect. The villa is a stunning location and we are happy to be here. So dont worry about the unconvenience. You and the owners were helpful and we never had the feeling of being left alone". This is much appreciated as I know you could have a positive holiday experience and enjoy our region. Fortunately after the thunderstorm we had sunny days again, as usual here in September and October. let's hope to meet you again in the future. I wish you and your family all the best! Luana Zangarelli

Dear Johan, thanks for your lovely review. Our guests' opinion is very appreciated. I'm glad you've had a beautiful stay at Villa Convento with your family and friends, this is an ideal villa for large groups and family gatherings . The location and views are amazing, such as the outdoor lounging and dining areas that can comfortably accommodate a large group of people and children. I'm also happy you had a good communication with the propety manager, Mr Mauro is at his first season with Villa Convento, he is an efficient and kind person that is doing his best to offer a very good service, our guests' suggestion will help us to improve and offer an even better service and assistance during the stay. Thank you again, I wish you all the best Luana Zangarelli Director at Italy to Rent - Apartment and Villa rentals in Umbria

Thank you so much for your beautiful comment. I wish you and your family all the best

Thank you so Much Gilles for your lovely review. I appreciate you took time to talk about your stay at Villa il Convento and I'm glad you had a very positive esperience. You came during a hot period, 2 weeks with high temperatures and sunny sky, however the thick stone walls of the villa kept the heat outside and the large pool helped to refresh and have fun. As for the kitchens, one is larger and the other one is smaller, you were 11 people and had to use both kitchens plus, I suppose, the kitchenette in the dependance. Hopefully there are large tables with many chairs inside and outside the property, making this villa ideal for large groups like yours, even larger, up to 16 people. Thank you for coming, I wish you and the rest of the family, all the best Luana Zangarelli Director at Italy to Rent - Apartment and Villa Rentals in Umbria

Grazie mille per il bel commento, sono felice di sapere che avete trascorso una vacanza piacevole e rilassante. Il tempo dedicato alla famiglia e alla vacanza è così prezioso che sapere che lo avete trascorso nel migliore dei modi mi rallegra molto. È stato un piacere ospitarvi, speriamo di poterci incontrare di nuovo in futuro. Cari saluti

Hello Laura, thanks for taking time to post this beautiful review. It was a pleasure to have you and your friends at Villa Il Convento, I saw the photos of the dinner with the chef Jennifer, it seemed you had fun and had a great meal! I'm glad to know you relaxed and enjoyed the stay, I hope yo hear from you next time you'll plan a trip to Umbria. Thank you for coming I wish all the best Luana Zangarelli Director at Italy to Rent - Apartment and Villa rentals in Umbria