Vermieter-Kommentar: Suzie, I am sorry you had a bad trip. I was very shocked by this review. Everyone who has stayed at the house in the past has had a wonderful time. It sounds like the storm had the biggest impact and caused you to leave the country as soon as you arrived. Part of the reason I am so shocked is that I have never had any kind of cleanliness issues or heard of anyone who has stayed there that has. Also, a mutual friend recommended our house to your husband. This mutual friend has stayed with me at the house and loved it so much that he recommended it to your husband. It doesn't look like you were there long enough for the property manager (Tiffany) to help with any of your problems. She lives just across the street and is always more than helpful. I was completely unaware that you had even left early or that you were having any problems until I read this review. I really wish you would have contacted me to help with any problems you may have been having. I talked to your husband on the phone early on when he was making arrangements to stay at the house and he had my e-mail address and should have had my phone number. Tiffany said you told her about the hair dryer and she was going to try to locate one for you but you changed your flights and left the country. Tiffany also told me she was unaware of any cleaning issues you may have had (she would have surely gotten a maid over immediately had she known). We always have soap, toilet paper and hand towels hanging in the bathrooms. These items are provided for all guests. We do have a working coffee pot, wifi and washing machine. The wash machine has some surface rust on the outside but works fine. We had already ordered a replacement but it had not arrived from San Jose prior to your stay. I do appreciate your input and have since ordered new chairs for the upper deck and we are also in the process of installing a dish washer. Once again, I am sorry your trip turned out the way it did. I'm having a hard time making sense of this review. I have had other people stay at the house since you were there and they were extremely happy with no complaints at all. I sincerely wish you would have called me or e-mailed me to help.