8/10 – Gut
stephen c.
21. Apr. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Nice place to stay with one pretty big caveat
Our stay was pretty much what we expected, as we have stayed at PGA West before. The unit was as advertised - clean, well-stocked, quiet, and comfortable. Minor things to be aware of - the dining room/balcony furniture is heavy and it is hard to pull out/push in chairs without making a racket (I’d be a little ticked if I lived under the unit). The unit gets a lot of morning sun and there are no curtains, so the living/dining room gets very warm unless you crank up the a/c. The blinds in the master bedroom are heavy but must be manually raised to let light in as the wand is broken. Our major “complaint” involved the lighting. Upon arrival, the living room lights, the dining room lights, and all but one kitchen light did not work. We contacted the owners and they were responsive, arranging for repair people to come out that day. The repair people came out and fixed the problem, which was a good thing because it would have been very difficult to use the lightless rooms once the sun went down for games, cards, etc. However, the same lights went out about a week later - on a Friday. This time, the owner was not so responsive. We were told the repair people were not available that weekend and repairs would have to wait until Monday. A unit with working lights is pretty fundamental; other repair people should have been called in. The fact that the owners apparently didn't agree left a bad taste in our mouths.
stephen c.
Aufenthalt von 13 Nächten im März 2024
