Luxuriöse tropische Villa, wunderschöner Blick auf den Golfplatz, 100 m vom Privatstrand entfernt

Dear Gregory, It is a pity that you have experience this situation on your arrival. On the 31st of march 2025 at 12:49 I have informed you the following : Hi Gregory, My name is René Heeren, the owner. Nice that you have chosen for our home. The administrators will be contacting you a week to a few days before your arrival. They will be also present when you arrive at the house to give a guide. If you have any question, please don't tarry to ask. Greetings, René Heeren The administrators could not reach you. They also kept waiting at the unit and finally I contacted you and told them where you were and they picked you up and brought you and have shown you where the unit lies. We give personal guide through the house. That's is why I pay the administrators to do so with my guests and they also give advice where one can go to eat and visit. There are flyers with information at the unit. On the information website where someone can book you can also see the location on the land chart and the address of the unit. At the entrance the securities employees also, if you ask them, they can give you information how to ride to the unit. I find it a pity that you have experience this inconvenience on your arrival day. It was new years evening, the day that you have arrived and of course is it very busy. Too busy. And after that people have 2 days off. That's why it was difficult to get a parking place at the beach. Other days is normal. Once more thank you that you had chosen for us. Greetings, René Heeren

Hi Mona, Thank you for the review. We are glad that you have enjoyed your holiday. Indeed, now that new houses have been built close to us, you have to walk around to the beach. It is now longer than before. It is about 10 minutes walk. We do not have a hotel concept. For that reason we have a washing machine in the house that you can wash yourself whenever you want. If we have to change every 3 days, there are extra service costs. We have extra service costs but that has to be asked during the booking. That will cost extra money. That is why it is better to put in the washing machine yourself. We try to make it as cheap as possible for our guests. Thanks again for your review. Kind regards, René Heeren

I am glad that you have enjoyed your stay. You are always welcomed. Greetings, Rene Heerten

Dear William, I'm really sorry that you have experienced your stay like this. About the safe, it works. The only thing is that you have to use the key instead of the digital digits. We are looking for a new safe. Important is that it worked and it works. About two of the sliding doors, indeed it do not open or very difficult. As you saw they are of woord and need maintenance. A carpenter came to look at it but because you came in the house we could not fix it right away. We found it disturbing to work on the door meanwhile you were in the house. The carpenter is going to fix them. The sofa was broken by a guest. We could not say who. We came to know later on. It was 1,5 years old. We are looking for good new one. We take these complaints seriously and will work on it. Thank you for your points of attention.

Hi Nel, We are glad that you have had a nice stay. Hope to see you soon again and that you have felt at home.

We are happy that you have enjoyed your stay. Thank you for your review. Greetings, Rene & Aysel

Hi Bruce, We find it nice that you could enjoy your stay. For us you are always welcome. Best regards, René Heeren

Hello Thomas. We are happy to hear that you had a nice holiday. Thanks for the advice. I'm going to buy a second fan. In some periods you do indeed need a second fan. You are always welcome in our villa bungalow Blue Bay Paradise. Kind regards, René Heeren

Thank you for your review Todd. We appreciate it. We are glad you enjoyed your vacation and that our location suited you. Thank you also for your recommendations. As for the living room, the location is on the wind. It blows a lot. Maybe it was a period that does not blow that much. Is the first time that we hear this. We will surely look for ventilators that are quiet. Some fans indeed make a little bit sound. We will definitely take action on your recommendations. As for the porch, we are looking into how we can solve that. The best times to sit right now are before 9:30 and after 2:00 pm Hope to see you again or that you can recommend others.

Hi Edward, Thank you for your advices. We personally live in The Netherlands. Meanwhile those advices has been taken care of. It is all fixed. Hope to see you once more. Greetings, Rene Heeren

Dear Roya, We thank you for the points you have raised. We really appreciate this. The technician couldn't find anything wrong with the refrigerator. The only thing he found was that some places were not clean. We had the refrigerator checked earlier because the guests thought there was a leak on March 20. After they checked out, we sent a technician to have it fixed. The technician found that there was nothing wrong with the refrigerator. It was a jug of water that was leaking. Loose cables are from the WiFi and TV and are certainly not dangerous. They're in a corner. Most of it is in a tube. I have asked the new administrator to check the cables. When I was there I myself has put it in the tube. They will check it for me. Indeed, we discovered that some of the shutters do not open. Most do. We have found the right carpenters who do good work and are now getting started to check everything for me. The only thing about the dining table is that on 2 legs the plate has become a bit loose. The mirror on the dining table was fixed by three rubbers. These rubbers became worn out and gave an unpleasant view. The clean master and the manager at the time did not lift it and clean it or remove it. That was the whole problem. The dining chairs are made of plastic. The reason why we chose this is that the chairs in the photo have chrome legs. They were rusted by the sea air. Too much salt in the air. That's why we chose plastic that matches the table. The furniture outside was discolored. It is true that it gives the wrong impression. But we will see how we will look for otherones with can stand the sun. Regarding the bed goods, we have instructed the new manager to throw everything away and buy new ones. We were very angry about this. We didn't know that. The most important thing when renting out a house is that it must be clean, especially the bed in which you sleep. What I understood from the cleaner is that it was clean, but the stain could not be removed. I said that's not possible. You have to buy a new sheet and report to me. Thank you for sharing this information with me so that I could find out how our home had been neglected by the property manager.