2/10 – Ungenügend
Maria M.
28. Okt. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
I was very disappointed when arriving at the cabin. It wasn’t at all like it was described in Vrbo. The cabin was no longer red but green, and with no address on it, we had a hard time locating it. The cabin looked like an abandoned house from the outside and the inside. First the access key was wrong, upon entering the interior was even worse. Very dirty from the kitchen, sitting area, bathroom, bedroom, and floors. The cabin also had a horrible smell that made it hard to breathe. On top of all that the furniture was not like the pictures. It looked like someone came in and replaced it with whatever they found in the junk yard. As a concerned parent I was not about to let my family sleep, bathe, or eat in such a horrible place. We were forced to spent our vacation in hotels and eat in restaurants the whole time. The food we bought for our trip spoiled and was thrown out since we had no where to store it or cook it. We spend 5,000 more than anticipated on this trip. We have been using Vrbo for many years and never had any problems in the past. But for some reason they joined forces with another company called Vacasa. I didn’t notice until after the purchase was done. Be careful Vacasa ruined our family vacation. They absolutely turned our vacation into a nightmare.
Maria M.
Aufenthalt von 5 Nächten im Oktober 2025
