2/10 – Ungenügend
Karla H.
25. Feb. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Ski vacation 2024
First of all the location of the room was great. I can see the slopes from the room. You can access the slopes very easy. The best part was skiing and being able to walk to the room. The laundry room was around the corner from our bedroom. The restaurant downstairs was amazing. You can walk to the village area and enjoy food or just walk.The staff was HORRIBLE. All of them were rude and not friendly at all. We got there about 10pm and the man at the front desk was not friendly at all. He handed me the paper and said nothing. My husband walked up and then he said “the code to the door is on the top” that’s it. When we got to the room the door was already opened, which I let the front desk know and they said nothing.The room itself is old and dated which would not have been an issue but the room was not cleaned. The toilet did not flush in the master bedroom. My husband had to fix it everyday. The dishes were not cleaned. We pulled the dishes from the cabinet and all of them had stuck on food. There was hair in the utensil holder. It looks like they cleaned the bear minimum before we got there. It was very disgusting. My son had to rewash the dishes by hand. The bedding had hair and so did the master bathroom. The ceiling fan did not work but if it did we would not turn it on because the thickness of the dust was unreal. I am very disappointed given what we paid for the room. I know we paid for a view but the inside was very disappointing. The cleanliness was not there.
Karla H.
Aufenthalt von 4 Nächten im Februar 2024
