Schöne Lakefront Condo Beste Lage am See !!!

Thank you for the nice review, James. I'm sorry about the washing machine. I was not able to get the repair done before your stay. It's all fixed now. I will get that door working better as well, thanks again for the feedback.

Thank you for your kind words and review, Ronald. I'm sorry you were having trouble with the TV, we have two working TV's, it's possible that someone changed the source. I was down over the weekend and everything was in working order.

Thank you for your feedback, Jerry. We are glad that you enjoyed the condo and look forward to having you back next year!

Thanks for your review! We will address the issues you mentioned, glad you enjoyed your stay.

Thanks for your kind words, I'm glad you enjoyed the condo!

Thank you for your feedback, Melinda. I will get with the cleaning company to address any cleaning issues. We always want to make sure our condo is very clean and comfortable for all of our guest. I came in to stay a few day after you were there and noticed and fixed the drain issue. We are also updating all of the bedding this off season. Thanks again for your feedback.

As you can tell by our 9.6 rating, we take the comfort and experience of our guest very seriously. The guest was displeased that I lived in another area. I explained that with VRBO and other platforms, the owner was not always nearby but not to worry, I would take care of anything that I could. This was the first time in 25 years that this was a concern from a guest. The trip did start out with a problem with the cable box. I received the call and immediately answered, stepping out of a restaurant from a family dinner. I worked with the guest to see if I could do anything over the phone, (while being met with anger and profanity). When that did not work I immediately contacted Spectrum for diagnostics and even a 3 way call with my guest. Unfortunately this was not successful so we scheduled an appointment the next day between 8am and 9am. The technician showed up at 8:06am and the box was replaced and done at 8:40am. Unfortunately there was another problem,  a previous guest put an out of order note on the washer but did not inform me. I apologized for the problem and offered to compensate the guest but my text was not returned. Had this been reported I would have had it fixed immediately or if it could not be fixed I would have notified the guest. I'm not a property manager but rather the property owner and we take great pride in our property and the comfort of our friends, family, and all guests. Thank you, Tim