4/10 – Schlecht
Vincent P.
2. Aug. 2023
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Filthy property, dishonest management
The condo has a great ocean view as advertised but it’s all downhill from there.
Upon arrival after a long day of travel, we found the door open and the condo was filthy. Dirty greasy dishes in the cupboard, floors that had clearly not been swept nor vacuumed (crumbs, dirt, other people’s hair, etc.) and handprints all over the windows and glass table top. Bedsheets were torn and there were wet items in the closet. We wound up spending hours into the night cleaning with the Chlorox wipes we had brought along for sanitizing the airplane and rental car as no other cleaning supplies were available.
We called housekeeping the following morning who offered a “re-clean” but who wants these people in your place when you are on vacation? We did not feel comfortable having them come when we were not there because the safe did not work. Housekeeping did drop off fresh linens but no cleaning materials like we requested.
When I finally connected with the property manager three days into our stay (evidently no mangers are available over the weekend) Jason said all the right things and offered a refund on the $200 cleaning charge but that did not happen. They did however drop off $30 worth of macadamia nuts, which is a nice gesture but not what we agreed to. I have since followed up with him twice by email and phone (regarding the refund) but he has ghosted me. It’s more than one week since we checked out so evidently they lied about refunding the cleaning fee.
Vincent P.
Aufenthalt von 4 Nächten im Juli 2023
