The home was accurately described on the website. The furnishing were comfortable and in good condition. The home was spacious, both inside and the deck area. It was easy to get to, quiet and felt safe. It was nice to open the windows and let the fresh air in. The kitchen appliances were nice, other than we experienced some difficulty with getting the dishwasher to start. It might be helpful to have some instructions included in the information notebook about how to operate the dishwasher. It was great to have lots of spices in the kitchen. We cooked out on the grill one night, which worked great. We would recommend staying here to others.

The property was clean other than some stains on the carpet upstairs. The faucet in the kitchen sink dripped and we were unable to get it to stop. It didn't really bother us, but we assumed that quite a bit of water was being lost and the sink was getting stained from the constant dripping of water. The stains from the water that previous guests commented about didn't cause us a concern.

We really enjoyed the Creekside Cafe, which was about 5-6 miles south on Highway 3 toward Anchorage. We had dinner there AND ordered boxed lunches for our day in Denali. Both were excellent and the customer service there was great. We also stopped in Talkeetna on the way up from Anchorage. The views of Denali were SPECTACULAR on the day we were there!!!

I would consider the customer service provided by the owner as mixed. She replied promptly when I inquired about the property initially and the booking process went smoothly. One suggestion I have is related to how she responds to customers. A few months after booking the property, I was on the website and noticed that any concerns raised by guests in their reviews were greeted with criticism and excuses. The extensive dialogue about how difficult it is to fix things and how far it was to/from Fairbanks for supplies was annoying. When we inquired about the availability of only one blow dryer (when the home is marketed for up to 13 guests or more), we received the same "scolding". We were only a party of four, so it wasn't a big deal. However, since most travelers today expect blow dryers to be available, I didn't think my question was unreasonable. What I learned in a career (in public service) is that customers don't want excuses. They want to feel heard and that their issues are important and will be addressed respectfully.