Seascape Eigentumswohnungen #1222

Hi Mary, Thank you so much for taking the time to leave this review. We’re so happy to hear that you were overall pleased with our place. We value your feedback, and your recommendations have been passed along to the homeowner for consideration. Please let us assure you that we will follow up with the WiFi and have it serviced if need be. By the way, you were amazing guests, and we’re looking forward to hearing from you again.

Hi Ruth, Thank you for taking the time to share your experience with us. We hope that you enjoyed your stay and made yourselves right at home. That being said, we do apologize for the stained carpet you encountered during your stay with us. We wish we had known at the time so that we could have helped out then. Our 24/7 guest hotline is always available if anything ever comes up while staying at one of our properties. Please know that we are following up with our local Operations Team to address the stained carpet. By the way, you were perfect guests, and we cannot wait to host you again. -The TurnKey VR Team

Thank you for staying with us, Laura, we are happy to hear you enjoyed the wonderful balconies! We apologize for any issues you encountered with the sink. Please know that we take guest feedback very seriously and have ensured that the sink has since been repaired. We appreciate your additional feedback as a means to continually improve our beautiful home. We look forward to welcoming you back soon!

Hi Sokhan, Thank you for taking the time to leave a review on our property. We are sorry to hear that your niece was bitten during your stay with us. We want to remind you that our 24/7 guest hotline is always available to assist you with any issues that arise during your stay with us. We have followed up on your comment and found not evidence of bed bugs in the sofa sleeper. Perhaps the bites were mosquitos as they are very popular at the coast this year. If there is anything else you require, let us know. - Your TurnKey Team

Taffy, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. At this time, the coffee pot has been replaced and our local maintenance has made sure the oven is functioning properly. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

Hi Julie, Thank you for leaving this review, and we’re happy to hear that you had a good stay at our place. That being said, we do apologize for the issues you encountered during your stay with us. Here at TurnKey, your feedback is highly valued, and although we do try our best to offer the most impeccable service possible, there are times when we fall short of that. We’re so glad we were able to quickly address the lock issue after you called our 24/7 guest hotline. Please let us assure you that we will ensure the home is adequately stocked with linens and routinely check the lock batteries for future guests. Concerning the listing, please know that all of our properties are TurnKey Rental Certified, and all photos, amenities, calendars, and rates are 100% accurate. We value your feedback, and your suggestion about the sign has been passed along to the Condo Management. By the way, you were wonderful guests, and we appreciate you treating our place as if it were your own. -The TurnKey Team

Sharise, thank you for your review. We sincerely apologize for the issues that arose with the nonworking AC. We understand how important is to have this amenity functioning during the summer months and we regret we were unable to repair it during your visit. Shortly after your departure, a technician replaced this amenity with a brand new one. We have forwarded your concerns about the home itself to our local staff to review and update as needed. We truly hope we can host you for a more comfortable stay in the future!

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Sandra, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!

Hi John, Thank you for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and we also understand your frustration with the issues you encountered. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Please know that we are following up with our Field Operations Team to address this incident and ensure guest issues are handled in a timely manner moving forward. Please be assured that housekeeping has been addressed, and we will be sure to get the home scheduled for a deep clean as well. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and keeping our properties in perfect shape. If there is anything else we can do for you, please reach out to our 24/7 guest hotline and let us know. -The TurnKey Team


Thank you for providing us with your review, Esteban. We are saddened to hear that your stay with us was not everything you had envisioned. We will make the necessary parties know so the service you received can be investigated. Our Local Team also has informed us that they are working to replenish the kitchen utensils and scheduling a carpet cleaning. The listing is correct and states that the washer and dryer are shared. We hope to have an opportunity to better host and impress you in the future.