Tetro Rock Retreat - Spielzimmer & Waldblick

Hi Donovan, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We apologize for the rough road condition to get to the home. Thank you again for this valuable information as we always welcome the opportunity to improve. We hope to have another chance to impress you on your future stay!

We highly appreciate your review, Marcy. We have brought your feedback to the local operations manager to look into the concerns regarding upkeep as a means to make the necessary improvements. We hope to impress you in the future.

Thank you for staying with us, Sharon. We are so glad you enjoyed the property overall but are so sorry for the details that were amiss. Please know all of our Vacasa homes are non-smoking homes and while we do our best to enforce our policies it is possible that a guest could have violated this rule. Thank you for bringing this to our attention and we will share your concerns with our housekeeping team to ensure they are paying close attention to detail for future guests. We appreciate your sharing your experience with us and hope we have the opportunity to host you for an exceptional stay in the future!

Britny, we hope that you enjoyed your stay at our beautiful home. We sincerely apologize for any unwanted critters you encountered during your stay with us and appreciate you identifying this area in need of attention. We are very sorry you weren't able to use the firepit. It is always our goal for our guests to be able to use everything the home has to offer. We apologize for the house not being cleaned as thoroughly as is our standard. Please know that local staff is available to assist with any cleanliness issues you encounter while in the home. We hope to get the chance to host you again! Thank you.

Britny, thank you for your detailed feedback. We're glad to hear you enjoyed the location, space, and well-stocked kitchen, and that the home made a great first impression on arrival. That said, we’re truly sorry for the issues you encountered during your stay. Since your visit, we’ve taken action to resolve these concerns. The property has received a deep clean, including all bedrooms, closets, and hard-to-reach areas. We’ve also scheduled additional pest control services to address signs of mice, wasps, and other bugs both inside and outside the home. We’ve replaced or repaired damaged items like the fire pit and are evaluating the vacuum cleaner to ensure guests have working tools available if needed. We're also sealing entry points around windows and screens to prevent insects from entering the home. We appreciate you taking the time to report these issues. Your feedback has helped us make real improvements, and we’re committed to ensuring a better experience for future guests.

Thank you for staying with us, Kaitlin. We appreciate your feedback as a means to continually improve our homes, as well as our guest's comfort and satisfaction. We have forwarded your comments to the local staff so they can work to improve the house for future guests. We hope to host you again.