Am Sand, endloser Sonnenuntergang, Juwel an der Strandstraße!

Thank you for sharing your feedback with us. We’d like to clarify a few important details regarding your stay: First, our listing explicitly notes that the property does not have air conditioning, so guests can plan accordingly before booking. Regarding the balcony, severe weather right before your arrival unfortunately left storm debris and dirt on the outdoor flooring; as soon as you brought this to our attention, we sent a cleaner the very next day to thoroughly scrub and clean the area. We take great pride in maintaining accurate photos and high standards for our guests, so we are truly sorry that the balcony setup and weather impact disrupted your experience. We appreciate your perspective as fellow rental owners and will use your feedback to ensure our outdoor space remains in peak condition regardless of unexpected weather.

Thank you for taking the time to share your feedback and for highlighting how easy it was to travel around the area and get up to Mission Viejo! We are very sorry to hear that your stay fell short of your expectations. Regarding the climate control and barbecue, as noted in our listing description, our oceanfront home relies on coastal sea breezes rather than central AC, and a grill is not an amenity provided at this property. As for the other concerns you mentioned—such as the condition of the windows, balcony area, stairs, and cleanliness—we wish these had been brought to our attention during your stay so our team could have stepped in immediately to inspect, assist, and make things as comfortable as possible for you. Please know that we are taking your notes directly to our maintenance and housekeeping management teams so each item can be thoroughly reviewed and addressed. We truly appreciate your input as we work to maintain our home, and we wish you the very best in your future coastal travels!