High Country dog-friendly townhome with fireplace & private balcony

Hello Emily, Thank you so much for taking the time to share your kind words about your stay! We're delighted to hear that you enjoyed your time with us. I also want to sincerely acknowledge your concerns regarding the pet fee and the one-dog limit. We understand how important it is for our guests to have clear information upfront, and I’m sorry if the pet policy details were not as clear as they should have been before your booking. To clarify, our pet fee helps cover the additional cleaning and care required to ensure a comfortable experience for all guests, and the one-dog limit is in place to maintain the quality and safety of our homes. We truly appreciate your feedback, as it helps us improve how we communicate these policies. In the future, please don’t hesitate to reach out to us with any questions or for clarification before your stay—we’re always here to help! Thank you again for choosing our home, and we hope to welcome you and your furry friend back soon.

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Thank you so much for taking the time to share your valuable feedback with us. We apologize for the confusion and for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Hi Joshua, thank you for sharing your feedback and bringing some items to our attention that may need to be fixed and improved. We are so sorry if our standards were not met during your time with us. We have forwarded your feedback to the local staff so they can work to improve the home and amenities for future guests. We hope you'll give us a second chance to impress you!

Thank you for taking the time to share your experience, Madison! We’re so glad to hear that the house was clean, well-equipped, and perfectly located for your birthday celebration in Big Sky. It’s great to know you enjoyed the beautiful views and the easy check-in and check-out process. We appreciate you letting us know about the towel supply, the door issue, and the thermostat challenges upstairs. We'll be sure to pass this feedback along to our local team so they can look into these concerns. Thank you for recommending the home, and we’d love to welcome you and your friends back anytime for another wonderful stay!

Thank you for sharing your concerns with us. We are sorry to hear about the issues you experienced with the deck lacking chairs, the dirty windows, and the complicated door key. Unfortunately, there is nothing that can be done about the lack of outdoor furniture at this time. We will speak to the owner about adding some outdoor furniture in the future, but since it is not shown in the listing photos and is not a listed amenity, we are unable to provide any during your visit. Regarding the windows and the door key, we appreciate you bringing these to our attention. We will share your feedback with our local team to see how we can improve these aspects for future guests. We thank you for your feedback, as it helps us improve our guests' experiences. We hope to host you again soon.

Thank you for your feedback, Jeff. We are very sorry for the inconvenience caused by the hot tub being closed during your stay. The hot tub is managed by the HOA and unfortunately, this was not notified to us in advance and is out of our control. More forks have been added to the home. We hope to have a chance to better impress you in the future.

Thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. We have addressed the cleanliness concerns with our housekeeping team, and maintenance has already resolved the loose faucets. We appreciate you bringing the missing kitchen items to our attention, and we will ensure they are added for future guests. Regarding the hot tub, we apologize for any confusion, as it is not listed as an available amenity for this property. We truly value your feedback and will continue to make improvements to enhance guest experiences.

Diane , thank you for the review of your stay. We appreciate you letting us know the areas that need TLC. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!