Vermieter-Kommentar: Thank you for your review. I am sorry that your holiday was affected by the aftermath of Hurricane Irma. Since this post, we have been in communication privately on this matter for me to obtain more details, but I am keen to reassure future guests that all is well at our villa. I had been told by my management agent that they expected to repair the pool deck screens before your arrival. As so many properties were damaged, the necessary supplies to achieve this could not be obtained before or even during your stay. My Management Agent felt that the pool deck was fully usable during this time and I am sorry you didn't share their view. If I had believed the villa was unusable I would have cancelled your accommodation booking even at short notice. In circumstances where things are not as expected on arrival, I would encourage any guest to contact the Management Agent immediately so they know you have a problem and are not happy. In this situation they may not have been able to completely repair everything immediately as they were swamped by the amount of house repairs that needed doing, but I believe further temporary repairs may have been possible to improve the situation for you if you had contacted them. You particularly comment that the pool deck was shabby. The outside fan was broken in the hurricane and was awaiting repair. The pool deck had been newly painted at the end of August. The pool furniture is outside in all weathers and colours will fade but are fully functional. No other guests have ever commented adversely on the pool furniture but I will check with my agent that they remain in good repair. I sincerely hope that your family still had an enjoyable holiday. I understand that access to a pool and screened pool deck are an important part of that. I am very sorry Hurricane Irma such caused difficulties for services in the local area that your holiday was disturbed. Best wishes Karen