6/10 – Okay
Iryna V.
31. März 2022
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Good apartment, but terrible communication
The place is good, but I have had a very bad experience in communication.
I have rented this place for my sister who was escaping the war in Ukraine. When everyone around the world was understanding the situation Ukrainians were coming through and tried to help, the owners of the place raised rate for the following month. I have reached out to them directly to extend the lease and they offered the price more than it was to book a new reservation including a new cleaning fee. I haven't had other options and wanted for my sister a place to stay. The problem was that VRBO didn't allow to book from the same day the lease ends, so I had to book from the next day. In the chat with apartment representatives/owners I confirmed that the apartment is available and offered to pay the difference between the rate and the cleaning fee. I got a reply that I need to pay more than that even if they skip doing cleaning. No discount for a long stay was offered, no willing to agree on the amount I offered them even it was $15 less than they asked. I have asked about cancelation of a new reservation to book smth else and was refused since it was less than 14 days prior. I wish I could plan ahead such things as a war. :(
Bottom line for me, it was greedy and antihuman from the side of the apartment representatives. $15 doesn't worth of a reputation and struggle of people. Especially I haven't asked to do anything for free.
Don't recommend until the service would improve.
Iryna V.
Aufenthalt von 29 Nächten im März 2022
