Modernes 2-Zi Refugium mit Arcade-Spielzimmer & Lounge nahe Mohegan Sun & Foxwoods

Thank you so much for the wonderful review! We’re thrilled that you enjoyed the apartment, found everything exceptionally clean, and had an easy check-in experience. It was a pleasure hosting you, and we would gladly welcome you back anytime!

Thank you so much for your kind review! It was a pleasure hosting you. I’m glad you found communication easy and that we could make your stay as comfortable as possible. We work hard to provide a clean, relaxing place for our guests and are always happy to help whenever needed. We’d love to host you again anytime you’re back in the Norwich area. Safe travels!

Kelly, thank you for your feedback. We’re glad you found the property clean, accurately advertised, and conveniently located. We’d like to clarify a few points for future guests. Our property is clearly advertised as a multifamily residence, meaning other residents live nearby. While we strive to provide a comfortable environment, we cannot control every sound or activity from neighboring households. As with hotels and other shared accommodations, some level of noise is a normal part of residential living. Regarding the toaster, this is not an advertised amenity. Our kitchen provides a microwave, air fryer, and oven, all maintained for guest use. We’re also unsure what additional “extras” were expected, as we provide everything listed in our property description. Most importantly, none of these concerns were communicated during your stay. Our welcome message specifically encourages guests to contact us with any questions or issues so we can address them promptly. When no concerns are reported, we reasonably assume our guests are comfortable and satisfied. Unfortunately, learning about these issues only through a public review denies us the opportunity to investigate or resolve them during your visit. We take pride in providing clean, accurately advertised accommodations and responsive service. We encourage future guests to review the listing carefully and communicate any concerns during their stay. Thank you again for choosing our property.

Thank you for the 10/10 review and, especially, for the thoughtful suggestions. I truly appreciate the feedback and have since implemented many of the ideas you shared to make the property even better. The barking dogs are also no longer on the property, so that concern has been resolved. I’m glad your family had a great stay, and I’d be happy to welcome you back to see the improvements!

Thank you for sharing your experience. We sincerely regret the unfortunate incident that occurred during your stay. However, we would like to clarify several important details for future guests, as we believe the circumstances deserve to be accurately represented. First and foremost, the incident involving a rock being thrown through the game room window was an isolated and highly unusual occurrence. Nothing like this had ever happened at our property before, and we have no reason to believe it will happen again. While we cannot control the actions of individuals in the surrounding neighborhood, one isolated act of vandalism does not accurately reflect the overall safety of our property or community. We would also like to clarify the reference to your belongings not being stolen. This incident was not a burglary, nor was there any indication of an attempted burglary. No one entered the home, and no one attempted to enter the home. The incident involved exterior vandalism resulting in a broken window, not an attempted theft or intrusion. Our property is equipped with an extensive security camera system covering the premises. The incident was captured on camera, promptly reported to law enforcement, and handled immediately. All resulting safety concerns were addressed. Guest safety is something we take seriously, and we have security measures in place specifically to help monitor and protect the property. We responded promptly when the situation was brought to our attention, maintained communication, apologized for the inconvenience, and provided a refund. As you acknowledged in your review, we were responsive throughout the situation. We believe this demonstrates our commitment to addressing unexpected circumstances professionally, even when the underlying events are beyond our control. Regarding the property itself, we appreciate your acknowledgment that the interior was extremely clean and that the listing photographs were accurate. Our accommodations are presented as they are, and we do not advertise the property as a luxury or newly constructed residence. We continuously work to maintain and improve both the interior and exterior of the property. Regarding parking, the property offers street parking, as is common with residential properties in the area. This information is available to guests so they can determine whether the accommodations meet their individual preferences before booking. While we respect your personal experience and understand that the incident was upsetting, we respectfully disagree with characterizing the property as unsafe. An isolated, unprecedented act of vandalism, which was documented, reported to police, and promptly addressed, should not be interpreted as an ongoing security concern or a reflection of the property’s normal conditions. We have welcomed guests without experiencing anything similar, and we remain confident in the safety and comfort of our accommodations. We appreciate your acknowledgment of our cleanliness, responsiveness, and willingness to resolve the situation. We remain committed to providing a welcoming, well-maintained, and secure environment for every guest. Thank you for your feedback.

Thank you so much for the incredible review! I’m really glad you enjoyed your stay and especially the game room. It was an absolute pleasure hosting you, and guests like you are exactly why I enjoy doing this. You’re welcome back anytime, and I’d love to host you again next summer. Thanks again for the 10/10—looking forward to your next visit!

Thank you for the 10/10 review! I’m glad you enjoyed your stay and appreciated the neighborhood. It was a pleasure hosting you, and you’re always welcome back for another visit!