Entspannte Hütte am Bach mit Wasserdeck, Feuerstelle, haustierfreundlich

Thank you for your thoughtful review! We're so happy you chose to celebrate your 37th anniversary with us and that you enjoyed the peaceful creekside setting, the wildlife, and the convenient location for fishing and hiking at Vallecito Lake. We also appreciate your suggestions. To clarify, we simply ask guests, if they have the time, to start a load of towels before departure to help our housekeeping team. This is appreciated but is never required, and we certainly don't expect guests to delay their departure to do so. We also appreciate your suggestions regarding a shower mat and additional towel hooks, and we'll be happy to share those with the owners for consideration. We hope to have the opportunity to welcome you back for another stay!

Regarding your review, we are disappointed by the characterization of our company. At no point were there any safety violations at the property. When a smoke detector battery started beeping shortly after your arrival, our team responded immediately to address it sending out maintenance shortly after your call. The home had properly installed and functioning smoke detectors, and unfortunately batteries can fail without warning despite routine inspection and preparation. We also disagree with the comments regarding communication and missing amenities. Our team responded promptly to calls and messages throughout your stay, including late evening communication, and worked to address every concern brought to our attention. No amenities were missing from the property; the only overlooked item was a kitchen sponge, for which we reimbursed you $25 for the inconvenience. Although the detector issue only took less than 2 hours to be fully resolved, we still provided a full night’s refund as a gesture of goodwill. While we are sorry you did not feel that was fair, we also did not feel that a request for a full refund of all four nights was reasonable for an issue that was promptly addressed and resolved. We would also note that the statement regarding our company reputation does not reflect the experience of the vast majority of our guests and homeowners. We have earned hundreds of 5-star reviews across our properties and have built a strong reputation in the Durango area through responsive service and professional management. While we understand the battery issue was frustrating, we do not believe a promptly resolved maintenance issue justifies describing our company as unsafe or negligent. We take guest safety and property care very seriously and stand behind the service we provide to both guests and homeowners. We appreciate feedback, but we also believe reviews should accurately reflect the facts of the situation.