We rented this condo for nine nights beginning 3/11/2016. We ended up leaving early, on 3/13, after a very bad experience.

The Good: The condo itself was very nice and roomy. It was well-appointed and comfortable. Our local representative, Mitzi, was outstanding. She was friendly, helpful and very responsive. She was definitely the best part of the experience.

The Bad: Upon arrival, we read a notice in the elevator that water service would only be maintained between 08:00 and 22:00 due to a water shortage. We initially had water, but it was suspended early that evening, well before 22:00.

The next morning (3-12), we awoke to still no water. We couldn’t get a drink of water, flush toilets or take showers. Later that morning, water was restored for a few minutes and then was out again. Still later, it was restored once again for a while and a new water schedule was posted with more restricted hours. The first water was to be available at 08:00 the next morning. We learned from others in the building that water was being trucked in to serve the building and was not potable and was murky.

On Sunday, 3/13, we planned to clean-up and go to brunch after water was restored at 08:00. It was not. We contacted Mitzi and were later informed that management couldn’t guarantee the schedule, meaning that, if we wanted to shower and flush toilets (which I won’t describe here – you can imagine), we couldn’t make plans for the day. The water finally came on at 11:00 and we quickly flushed and showered. But, this situation was totally unacceptable. If we could depend on the water schedule, we would have stayed. But, with no accurate schedule, we could not. So, we changed our plans and left assuming we would receive a refund.

The Ugly: Upon, returning home, having experienced added costs for changing airline reservations, etc., I was confident that we would receive a refund of our condo payment. I was wrong. We only received our security deposit. I set a deadline for a full refund but none was received. We were offered alternate accommodations at another location at the time, but we were familiar with this complex and it was unacceptable. We were also offered equivalent accommodations in the fall of 2017 with golf privileges, but it would cost us more than $3000 in airfare, rental car, etc., to take advantage of. I believe the return of our original investment was the only acceptable solution.