Okanagan - Raven 104

Hi Lynn, we are so glad that you enjoyed your time at our home. We were delighted to host you. We are glad that you had a comfortable stay. We appreciate your feedback about the sofabed and blinds. We hope you'll come to visit again very soon.

Jessica, thank you for your feedback. We apologize for the disorganization in the kitchen and appreciate you bringing it to our attention. We’ll address it with our team. The dryer is now working properly, and we're sorry it wasn't functioning during your stay or communicated clearly. We’ll work on improving this moving forward. We hope to have the opportunity to truly impress you in the future.

Hello Ashley, thank you for your review, we appreciate you taking the time to share this feedback with us. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24-hour Guest Service line to alert us to issues with cleanliness while in the home so that we can promptly rectify the situation. We hope to have the opportunity to better impress you in the future.

Hi Michelle, we are sorry for any disappointment. We provide photos, a virtual tour, a unit description, and a list of available amenities so that future guests know exactly what they will be seeing upon arrival. We provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out it is the responsibility of our guests to provide any additional supplies for the remainder of their stay. Supplies are restocked before each guest. We apologize for any inconvenience this may have caused during your time with us. We hope to have the opportunity to host you again soon.

Hello Josie, we're glad to hear that the home suited your needs. The convenient location does also bring some added noise, and we apologize for any disruption this caused during your visit.

Thank you for providing your valuable feedback, Candice! Please know that we do our best to provide guests with the comfort and satisfaction they deserve. Local staff are always available to assist if there are amenities in the home that fall short. We hope to have a chance to host you next time. Thank you!

Terra, we are sorry to hear that certain qualities of the home fell short. Our apologies that there were heat and water issues during your stay. Please know, as this is a vacation rental, that we do not send staff to check-up on guests for privacy reasons. However, we have local staff in the area available to assist if you encounter any troubles while in the home. Our 24/7 guest services line is available for matters that need to be addressed. We hope this clears up any confusion, and we truly hope to provide you with a more exceptional stay next time. Thank you.

Hi Darryl, we're so glad to hear that you enjoyed your stay in our home! We regret that others in the building did not respect our space during your stay. We hope to host you again soon!