East Clay Street Lofts Apt 1 - Kongresszentrum

Thank you for taking the time to share your feedback. We’re sorry that the layout of the home did not work well for your particular group. The home is advertised as a four-bedroom property, and the listing photos and description show the configuration of the bedrooms and living spaces. We understand that the layout may not be ideal for every type of group, particularly a school group with specific privacy requirements. We make every effort to explain the configuration of the second and third bedrooms in the listing and provide photos to help guests understand the layout before booking. Since this stay, we have also added a barn door to the fourth bedroom with a latching lock located inside the bedroom, which prevents the door from being opened from the living room and provides additional privacy. The bathroom door issue mentioned in the review has also been corrected. We take these concerns seriously and have addressed them with our team. Regarding additional linens and supplies, our access letter clearly explains our starter-supply and linen policy before guests arrive. We provide a complimentary starter supply of essentials, but additional supplies are not restocked or delivered during the stay. We also provide towels and washcloths based on the maximum occupancy of the home, with a washer and dryer available for guests to wash and reuse them as needed. We appreciate the feedback and will continue looking for ways to make the home’s layout and policies as clear as possible for future guests.

Thank you for taking the time to share your feedback. We’re glad you found the property clean and that you had no problems with the area during your stay. The home is advertised as a four-bedroom property, and the listing photos and description show the configuration of the bedrooms. We make every effort to explain the arrangement of the second and third bedrooms and provide photos so guests can understand the layout before booking. We recognize that this configuration may not be ideal for every group, particularly four couples traveling with two babies. We have also added a barn door with a latching lock to the fourth bedroom, providing additional privacy from the living room. We appreciate your feedback and will continue looking for ways to make the home's layout as clear as possible for future guests.