Bukarest Kleines Paris Eleganz

We’re glad to hear that you found the check-in instructions thorough and convenient. It’s also great that the location worked well for easy airport access and nearby tour pick-up points. We truly appreciate you choosing to stay with us and would love to host you again!

We strongly disagree with this review, as several of the claims made are simply inaccurate. The statement that one of the showers did not work is false. The shower was fully functional; the guest simply did not know how to operate the system. We immediately offered to send someone to assist, but the guest declined and told us there was no need because they were happy using the other shower. The central hot-water system can occasionally need to be turned back on, and we were prepared to take care of it immediately. One touch on the screen and it tirns on. Instead, the guest declined our assistance and later presented the situation as though we had left them without hot water. The claims about having to “tiptoe” through fresh paint are also highly exaggerated. The building was undergoing temporary exterior/common-area maintenance, not painting inside the apartment. What is most disappointing is that the guest did not give us a reasonable opportunity to address these concerns during the stay. In fact, when we offered assistance, it was declined. This gives the impression that the guest was looking for reasons to complain rather than genuinely interested in resolving any issues. We have consistently received 5-star reviews for this property, and we take legitimate guest concerns very seriously. However, there is a significant difference between constructive feedback and making exaggerated or inaccurate claims after declining the opportunity to have the issues addressed. Unfortunately, this was an unusually demanding and difficult guest experience for us. The expectations and complaints went far beyond what we consider reasonable, We encourage future hosts to carefully consider this review in the context of the facts: when an issue was brought to our attention, we offered to help, and the guest declined that assistance.

Thank you for your feedback and for staying with us! We’re glad you enjoyed the apartment’s excellent location. We sincerely apologize that the cleanliness, especially the tableware and cutlery, did not meet your expectations. We take your comments seriously and will address this with our cleaning team to help ensure a better experience for future guests.

It was a pleasure hosting you. Wishing you safe travels and all the best until next time