8/10 – Gut
Paul A.
19. Juni 2021
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Great property, terrible management
House, location, community are great!!!!!
Management company Jeeves is an absolute joke. Weeks leading up to our vacation had great communication with them. 3 days prior to arrival I had yet to receive a welcome packet with pertinent information. I emailed them and they responded the day of arrival. They responded with that my rental was rented out to someone else. After 1 hour on the phone, they acknowledged that the rental was under my name and they were wrong. They made a mistake. I asked again about a welcome packet and was told I would receive an email. I never received the email. The people at Encore resorts were extremely helpful and did everything they could within their power. My check in was at 4pm. I did not receive instruction on how to open key coded door until 4:45pm. Then in the pictures they show a barbeque. I buy a bunch of meat and invite family over, only to find out there is no barbeque. I called management and was told, "I should have read in the welcome packet" that I never received. They said the packet stated barbeque needs to be pre ordered for a fee. Ibsaid I'll take one. They respond that their vendor does not have anymore.
Never received an apology or a discount for all the confusion.
In closing I will say you can enjoy the property and have a great time. Make sure you check with the management company about your reservation over and over and over and over again to make sure your reservation is clearly understood
Paul A.
Aufenthalt von 6 Nächten im Juni 2021
