Sunshine Escape 2 Near Disney- Heated Pool

Thank you for your feedback. We respectfully disagree with your characterization of our response during your stay. Each concern raised was addressed, including troubleshooting and restoring the upstairs TVs and communicating updates regarding the pool and jacuzzi based on vendor assessment and maintenance information available to us. In addition, despite the inconvenience to our cleaning team and the added cost involved, we extended your check-out time as a courtesy to accommodate your request. This was done in good faith after repeated communication from your side. While we understand that not every stay will meet every guest’s expectations, it is not accurate to say that your concerns were ignored. Our team remained engaged throughout and made every reasonable effort to resolve the issues brought to our attention. We remain committed to providing responsive service and a positive experience for our guests.