4/10 – Schlecht
Steve S.
10. Apr. 2024
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Nice property; important things neglected
The property was very well decorated, comfortable and check in was super easy. Unfortunately, the power went out multiple times which was problematic since I was working remotely, and there was a very loud party next door that kept us awake well into the night. Obviously, neither of these issues are the host's fault, but just something to keep in mind.
While the check in was great, the check-in email had some incorrect details (such as the wifi info) and there was no basic property information or check-out instructions, which for us wasn't a big deal since we've stayed in the building before, but could be confusing for someone new to Mexico.
The more disappointing and concerning thing about the property is that I messaged the host to confirm that the drinking faucet next to the kitchen sink was safe to drink, since there was no information in the property to confirm this as has been the case with other properties in that same building. The host responded quickly (which was appreciated) that we should buy bottled water at the grocery store. Having stayed in Mexico many times, the water situation has always been communicated clearly and this was a major (and unsafe) miss by the host. Additionally, not providing a 5 gallon bottle with a base (as has always been the case with other properties) borders on negligent. As a guest, I would prioritize clean water over pretty much anything else.
Steve S.
Aufenthalt von 4 Nächten im Mai 2023
