4/10 – Schlecht
Brian M.
13. Aug. 2022
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Looks can be deceiving - we got catfished by the outdoor pictures
The inside of the home was fine, although it lacked many necessary products - wash clothes, laundry detergent, toilet paper, shampoo/soap - items we would not have expected to need to bring, and were not made aware of prior to check in. Seemed like the availability of indoor products consisted of whatever the previous renter left behind.
Most disappointing was the entire outside - the photos represent a condition the home was in several years ago, but the outdoor has not been maintained. The pool was unusable due to filthy conditions - including green water and dirt caked on the pool's surface. Pool maintenance was called, as well as the property manager, but neither showed up until the pool maintenance man showed up for his "weekly cleaning". He mentioned to us that the pool needed drained to properly clean the pool, and that the shock/chlorine treatment would likely not help due to the poor quality of the water (and he was right, it didn't help), but the owner had turned down the recommendation - said the water was last replaced about 4 years ago, and best practice in Vegas is to replace every 2-3 years.
The outdoor furniture is ripped up and in poor condition, and the outdoor grille area appears to receive no routine cleaning, with the entire countertop and grille are caked in grease and dirt.
We selected the place based mostly on the outdoor areas, and mentioned to the owner that we felt we were charged for a house that we didn't get to stay at, and owner made no effort to rectify. As-is, the rate is extremely over-priced (20-30%), we could have found much better for the price.
Brian M.
Aufenthalt von 5 Nächten im August 2022
