Charmantes 1-Zi. Endhaus•Privater Eingang•Parkplatz

We’re sorry to hear that this guest found the booking process confusing. VRBO sends booking confirmations and reservation details directly to guests via email, and we also provide automated messages with detailed check-in instructions, property information, and a digital guidebook. We have established procedures across all our properties and have never encountered this type of issue before. Despite these communications, the guest repeatedly insisted she had never received any booking information. She also misinterpreted the Wi-Fi information referencing Cottage 3 as her assigned unit number, which led to further confusion. We made multiple attempts to assist her, including walking her through the information, providing screenshots of the messages that had been sent, and explaining VRBO's booking and communication process. Unfortunately, the guest was extremely difficult to communicate with and unwilling to engage in a productive conversation to resolve the misunderstandings. We take guest communication seriously and go above and beyond to ensure our guests have everything they need for a smooth and enjoyable stay. While we are always happy to clarify information or assist with questions, resolving concerns requires a willingness to communicate.