Diese Bewertung wurde vor 2018 eingereicht und wurde nicht geprüft.
8/10 – Gut
10. Sept. 2013
Overall good experience, some issues
Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was adequately helpful.
Overall, I recommend this vacation rental.
Reviewer Comments:
Pros-Great location. Ran down to watch whales @Beach in 2 minutes. Oodles of space.Can’t beat price for location and amount of space. Amenities for the rental were phenomenal. All top-notch furniture. Provided extras-three grills, condiments, cooking oil, foil, saran wrap, spices, detergent and dryer sheets, beach toys, boogie boards. Service-quick response to requests always a yes, yet with some room for improvement. Called to express concern about front door lacking a deadbolt (young children running out). Person came out same day and installed a door latch. Even fulfilled baking powder request.
Cons- Communication-number of instances of failed/bad communication. During reservation process, mentioned needing a high chair and late checkout. No high chair upon arrival and the late check out was not communicated to the cleaning crew. Service was good but too discrete. The high chair was brought over quickly but no call to us. Wife was “surprised” when someone came upstairs to use the bathroom. When we requested things, they would be brought over had to “discover” them. Facilities-One bathroom tub faucet was way too short. The water hit the edge of the tub rather than went into the tub and spilled everywhere. No closet or wardrobe for upstairs. Doorbell and house phone weren’t working. wireless went down twice. ran out of trash liners. Were missing utensils such as the BBQ tools, can opener (apparently all next door). Not enough bowls for cooking/serving. Overall experience was good. Genuine effort to go above and beyond by Kauai Exclusive really stood out. Would definitely stay again.