2/10 – Ungenügend
Daniel G.
15. Dez. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Use extreme caution if you choose to book with any one of the properties listed by this property manager. In over 10 years of using platforms like vrbo, we've never had an experience this chaotic. Our group arrived at the property with no check in instructions despite repeated requests, and someone else was already there. We called the host to learn that they had "a problem with the system" and they had to move us to another apartment 30 minutes away in Yonkers. That place didn't even have enough beds for our group. The next day we called the host again and the reason changed from "a problem with the system" to "we had an issue with one of the guests at a different property." our group then moved to yet another property that at least had enough beds for our group, but still was 30 mins away from our destination in Sleepy Hollow.We were promised a full refund, which would be reasonable. Fast forward a couple of weeks, and we hadn't received the refund. Some company reps kept hanging up the phone on us! Turns out there was an internal note with the host company to not refund us. They told both vrbo and us that we would be refunded. We had to escalate this on vrbo to hold them accountable and get our 1600 refund a month after we stayed.Our trip was supposed to be a relaxing getaway for our group of friends, but it was far more chaotic than we had planned and spent too long on the phone trying to find an adequate place to stay. Too stressful. Stay somewhere nice.
Daniel G.
Aufenthalt von 2 Nächten im Oktober 2025
