West Shore Versteck Hütte mit Holzofen und Sommer HOA Zugang!

Thank you for your feedback. We were surprised to read many of these concerns, as our team personally inspected the home prior to your arrival and did not observe the conditions described. The guests who stayed immediately before your reservation did not report these issues, nor did the guests who stayed immediately after your departure. None of the cleanliness or maintenance concerns described in this review were reported to our office during your stay. Had we been contacted, we would have immediately sent our housekeeping or maintenance team to investigate and address any legitimate concerns. Our communication with your group during the stay instead concerned the number of occupants at the property, which exceeded the number permitted under the reservation. It was only after we addressed the excess occupancy that these concerns began to be raised. We take cleanliness and property maintenance seriously and encourage guests to contact us immediately if something is not right so we have an opportunity to inspect and correct it. When concerns are not communicated during the stay, we unfortunately have no opportunity to verify or resolve them. We will, as always, review the maintenance items mentioned and address anything that requires attention.