Charmante Gemeinschaftshütte im Project Chimps Sanctuary

Thank you for your feedback. We’re very sorry your arrival did not go smoothly and that you were unable to enjoy your stay. For clarity, our check-in instructions provide detailed directions, along with guidance for late arrivals. They also note that our phone line is monitored during business hours and direct guests to use the Vrbo app for after-hours assistance. In this case, the call was made around 1:00 AM, and we did not receive a follow-up message through the app, which is the quickest way for us to help overnight. We understand arriving after dark in a mountain setting can be challenging, which is why we encourage guests to review instructions in advance and reach out while en route so we can assist in real time. Regarding the noises, the cabin is located on a chimpanzee sanctuary property—clearly noted in our listing and communications. Many guests choose us specifically for this unique experience, though we understand it may not be for everyone. While our refund policy is outlined at booking, we do regret we didn’t have the opportunity to assist you during your arrival. We appreciate your feedback and will continue improving our communication and guest experience.