4/10 – Mangelhaft
Becky S.
18. Sept. 2021
Gut: Kommunikation
Verbesserungswürdig: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Not quite what I expected...
Having been born and raised in this area, I wasn't familiar with this location when trying to find a place close to family when coming back to visit. The address said Fort Plain, however it's in town of Danube, outside of St. Johnsville, not even remotely close to FP. Mind the location, as that wasn't a big deal to travel back and forth. The problem came from the fact that nothing had been cleaned in quite some time. When I entered the B&B it was pitch black and I wasn't sure I was even in the right place. After finding lights and calling the house manager, who was very friendly, she apologized for no lights being on. I had already found the room I booked, and while the description said it had a bathroom, while other rooms did not say they had bathrooms, I assumed the higher price meant it was a private bath, it sadly was not. It was the communal bath and shower, in the main hall, across from the dining room. It is set up like high school bathroom stalls. The showers had random shampoo bottles and soaps on all the shelves and cobwebs and dead bugs throughout the floors when you used the restroom. Now, speaking as a former farm girl who was coming home to visit, I wasn't too disgusted by the bugs because I knew where I was. However, as a B&B, I would expect it to be swept, mopped and dusted at least. Let alone climbing into my bed and finding my sheets ripped and bed cover blood stained spots. I was disappointed in the fact that as the only person renting a room that the effort couldn't be spent to clean even the basic areas I would have been in. The house manager offered if interested to use the showers upstairs, which I didn't, but I went to look, and those were even more dirty with dead bugs, old hair on the shower floor and dirt in the shower pan. I had lysol wipes with me and ended up wiping off and cleaning the bathroom counters and shower before using them, not because of CoVid precautions either. I informed her I didn't need her to make me breakfast the night before as I was meeting with family so I can't speak of her food or dining area. However, overall as friendly and nice Valerie, the manager, was, it doesn't compensate for how poorly kept the property was and what appeared the lack of effort went into preparation of my arrival. I was the only one there and knowing my town and neighboring towns, it's not a shock that this is what I got... just shocked they think they can charge that much for quality. Maybe @ $50 I would have said sure.
Becky S.
Aufenthalt von 1 Nacht im September 2021