Ultra Lux Residence Premium Golfwagen & Resort-Pool in Peninsula de Papagayo

Dear Helena, Thank you so much for your wonderful review! Your kind words mean a great deal to us. Thank you for your recommendation. It was a pleasure hosting you, and we look forward to welcoming you back to Peninsula de Papagayo for another exceptional stay! Warm regards, The HRG Properties & Rentals Team

Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay was affected by the presence of insects and scorpions, and we completely understand how unsettling that must have been, especially for a family traveling with children. Las Terrazas is located within the Papagayo Peninsula, surrounded by tropical dry forest and natural vegetation, so insects and occasional wildlife can be part of the environment. However, we understand that encountering multiple scorpions inside the unit is not the experience we want our guests to have. As soon as you brought this to our attention during your stay, we arranged for the unit to be fumigated. We have also taken additional pest-control measures since then and have continued monitoring the property to help prevent this from happening again. Since then, the property has had several additional stays without any reported issues involving scorpions. We are glad to hear that you enjoyed the housekeeping service, the golf cart, and the location, and we appreciate you recognizing those aspects of your stay. We also take your comments regarding the concierge service and excursion recommendations seriously, as our goal is always to provide responsive service and helpful recommendations at fair and transparent rates. Thank you again for bringing these concerns to our attention. Your feedback is valuable to us as we continue working to improve the guest experience.