Palm Desert Townhouse w / Mtn. Views & Pool Access!

Glenn, we appreciate and welcome constructive feedback, although we and the homeowners do not believe this feedback is warranted. Based on our understanding, the cleaners promptly responded and came out to the property to address the cleaning issues. They tried to schedule a follow-up deep cleaning, but you postponed and then turned their offer down altogether. Additionally, the owners dispatched their handyman to the home to inspect the gas lines and the dryer, but found only found a problem with a vent that posed no safety issue. They, too, tried to schedule a time to come back, but you declined them returning to the home to finish their work. Also, the bath mat is replaced after each stay and no other guests have reported a similar issue. We carefully set competitive rates for each property after a thorough analysis of the property itself and the surrounding area. The owners prioritize every guest experience and did all they could to accommodate you during your stay. We're sorry that you felt that their efforts were insufficient. As is evidenced by the many great reviews, these owners are accustomed to providing five-star experiences, and we feel confident that future guests will be delighted. Best, the Evolve Team