Westville Village | Nahe Yale & Camacho Garage

Thank you for your feedback, Sarah! We’re glad you appreciated the apartment’s decor, kitchen amenities, and accurate listing description. We’re sorry to hear that noise from neighboring units affected your stay. We take these concerns seriously, especially during overnight hours, and we’re reinforcing our quiet-hour expectations to help prevent similar disturbances. We always encourage guests to reach out whenever something like this happens so we can address it as quickly as possible. We appreciate you bringing this to our attention and will continue working to make the property more comfortable for future guests. Thank you again for staying with us!

Hi Ashley, we’re sorry to hear that you were disappointed with your experience, but we’d like to clarify a few things for future guests. During your stay, you reported difficulty connecting to the WiFi. We worked with you to troubleshoot the issue, provided the correct network information, and you confirmed in our conversation that the connection was working. Regarding your concerns about payment, your reservation was completed, and the subsequent refund request was subject to the cancellation policy agreed upon at booking. We understand that this wasn’t the outcome you were hoping for, but these policies are disclosed before a reservation is confirmed. We take cleanliness and guest communication seriously and always encourage guests to reach out so we can address concerns during their stay. We appreciate all feedback, but we also believe it’s important to provide an accurate picture of what occurred.

Thank you for your feedback, Jeff! We’re glad you found the property as described, and we appreciate you bringing these details to our attention. Since your stay, we’ve been addressing these maintenance concerns and improving our property checks to ensure everything is in good working order for future guests. We understand that even small inconveniences can affect the overall experience, and we want every guest to feel comfortable throughout their stay. Thank you again for staying with us. We appreciate your suggestions and hope to welcome you back for an even better experience!