Villa am Meer: Casona Palms am privaten Strand

Thank you so much for your kind review. It was a pleasure to have your family stay with us and we are happy to have been a part of your Mexico adventure ❤️ We hope to see you again!

Our guests’ satisfaction is very important to us and we strive very hard to create a great experience. I want to respond to some of the things mentioned in this review to help future guests understand the situation better. Due to high volume of sargasso this summer, the guest was informed of the beach conditions 16 days prior to their arrival and given an option to cancel with a full refund due to the beach conditions, which they declined. At this time, I also provided information for local beach clubs in town that are protected by barriers as well as other day trips. As soon as the guest contacted us regarding cleaning issues (not until the 3rd day of the stay), arrangements were immediately made for the cleaner and caretaker to come and resolve. The guests declined our offer to resolve the cleanliness complaints mentioned. The plumbing leak came from a bathroom faucet that is less than a year old and in working order prior to guests arrival, after an attempt to repair it the next morning the water was shut off to that sink and a replacement was ordered. Although inconvenient, there was still one working sink in that bathroom and 5 more operational sinks in the main house. The original listing did include that there was an extra charge for laundry services and this was located at the bottom of the description section. The original listing also stated the location of the 3rd bedroom in the description. We do spray interior and exterior for pests prior to guests arrival since we are in the tropics. We will monitor timing of this treatment to improve effectiveness. Prior to all future guests’ stays, we will do a video walk through with our caretaker prior to guests arrival. Our goal is to make our guests stay a great experience and we will continue to make that our main priority.