Gemütliche Ferienwohnung in Oshawa

Hi Richard, I am so sorry to hear that your stay did not meet your expectations. We can certainly understand the frustration with the keys. The keys were recently cut and we did test them and noticed the key was a little stiff but it did work. We would have come right away to assist you but I am glad the folks on the main floor assisted you. Thanks for the feedback on the heat. Since December is a cold month, we turned the thermostat up prior to your arrival because we wanted to make sure your stay was warm and cozy. The thermostat can be turned off by hand, no need for plyers. I am glad you were able to get the wifi working and we apologize for any confusion. We would have gladly helped you work the dvd and keurig machine. We were just a phone call away. Communicating by text is great but if no immediate response, it is always a good idea to call back. We do appreciate your feedback, and will use your feedback for future improvement and provide more detailed instructions. Our goal is to ensure that each guest has an enjoyable experience. As for the price, VRBO does the advertising and collection of fees and I was not aware that the rental is listed in US funds. I also consulted with VRBO and they stated it was listed in Canadian funds. I would contact VRBO if you feel you were charged more than what you were quoted. Wishing you and your family all the best in 2022! Happy New Year!

Thanks Elliot for taking the time to leave a review. We are glad you enjoyed your stay. Have a great day!