Verifizierte Bewertung
2/10 â UngenĂŒgend
Ashley
17. Okt. 2025
VerbesserungswĂŒrdig: Sauberkeit, Ausstattung, Zustand der Unterkunft und Kommunikation
We arrived at this property after an 11+ hour drive, exhausted with my kids, only to find no check-in instructions. The owner blamed a âglitchâ on Expedia. After finally getting in, we immediately noticed spiders everywhere, and the loft looked unclean, there was even a dead beetle next to the twin bed. It was uncomfortable and not as described, so I decided to leave and book a hotel 45 minutes away in Hurricane, Utah.
I emailed the owner that night after getting my kids settled, and again the next day, but he didnât reply until days later, after Vrbo intervened. Ironically, he had been very responsive before my arrival when I asked to add a night and sent payment through Venmo, so clearly communication wasnât an issue until there was a problem.
When he finally replied, he made a dismissive apology and claimed the loft wasnât cleaned because I âdidnât disclose my children.â I sent him my booking confirmation, which did include them. Even if it hadnât, why wouldnât you clean the entire property for any new guest? That response said a lot.
He offered to refund just the $35 cleaning fee out of the $170 I paid, but I still havenât received even that. SO property wasnât clean, communication was poor, and the host was quick to take money but slow to take responsibility. I would not stay here again simply based on how he handled this situation. I think I was respectful, honest & fair, and was met with untrustworthy business practices and poor accountability. DO NOT RECOMMEND
Ashley
Aufenthalt von 2 NĂ€chten im Oktober 2025
