Das Cardinal Joy Haus (Polo Ridge)

Hi Betty Lou, First of all, thank you for being such a wonderful guest—we truly appreciate you staying with us and taking the time to share your feedback. I did want to mention that we provided all the items outlined in our listing and in the Frequently Asked Questions email sent right after booking (included below for reference). I also double-checked our inspection report, and we do have confirmation that all starter supplies were placed in the home prior to your arrival. That said, we genuinely value your feedback. We understand how expectations can vary, especially when comparing experiences across different homes, and your comments are helpful as we continue working to enhance the guest experience and remain competitive. We will absolutely take this into consideration as an opportunity to improve. Thank you again for your constructive input, and we truly hope to have the opportunity to host you again on a future visit to The Villages. Wishing you a wonderful evening, Reference of our communication sent at booking: What do the homes include? Our rental homes include a Welcome Book with details about the property and come fully furnished with towels, linens, bedding, and kitchen essentials. The property also includes basic starter supplies: • Coffee (2–4 pods or ground coffee) • Cleaning supplies (starter) • Toilet paper (two rolls per bathroom) • Paper towels (two rolls) • Starter dishwasher and laundry pods

Thank you for your feedback and for taking the time to share your experience. We truly appreciate it. We do understand that the outdoor space may feel more limited compared to some other homes in The Villages, and we appreciate you mentioning it as it helps us continue improving how we present and describe the property for future guests. We are very glad to hear you enjoyed the convenient location and nearby access to restaurants, golf, and the surrounding area amenities. It was a pleasure hosting you, and we truly appreciate you choosing to stay with us!