Had to prompt the hosts to provide check in information half an hour before check-in time. Luckily they answered promptly, but that’s a bit of a nightmare for people who value a smoother process.The pool was closed for the entire duration of our stay, which is no direct fault of the hosts, but front desk staff was supremely unhelpful and not forthcoming with any of the details regarding this.The first night when we noticed a sign on the pool door stating the pool was “closed indefinitely” we inquired if that REALLY meany indefinitely. Front desk staff stated “it will be open in the morning at 8am, I’m the one who put up the sign.”The next morning, the sign was still there stating an “indefinite” closure. A new staff member was at the front desk, and when we inquired if we could use the pool today she stated “Yes of course.”Us: “But the sign on the door states it’s closed indefinitely.”Staff: “Oh. Then maybe not.”Us: “Can we still use the hot tub / whirlpool?”Staff: “Probably not.”Which is a far cry from the “yes you can use it” we were told earlier.Later that day, we noted folks using the hot tub anyway, despite the closed sign, which seems unsafe.As far as the room/condo itself went, nice, but a bit difficult to navigate (buildings that didn’t attach, having to walk through the parkade to get to other areas) and there was water damage in some hallway ceiling panels. The hand soap in room was extremely watered down. More water than soap.