Siebte Etage! Phoenix West Condo 702 - STRAND VORDERSEITE!

Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

We deeply regret the numerous maintenance failures and the lack of effective communication that marred your stay. Your feedback is invaluable, and we sincerely apologize for the inconvenience and frustration you experienced. Master Bathroom Exhaust Fan: The leaking exhaust fan created an immediate problem upon your arrival. It’s unacceptable that the maintenance person advised you to simply avoid using it without resolving the issue. Air Conditioner Failure: The building-wide air conditioner outage on your first night, lasting until your departure, was a significant discomfort. The inadequate communication and mislabeling it as an "Act of God" were frustrating, especially in the absence of a storm. Master Tub Leak: The internal leak in the master tub, which flooded the master closet, was poorly managed. Turning off the water repeatedly, failing to manage the water properly, and installing a knob incorrectly only added to your inconvenience. Dehumidifier Issues: The dehumidifier, intended to dry the closet, added to the heat in the condo without air conditioning and caused further flooding in the master bathroom due to a misplaced hose. The housekeeping’s refusal to clean up despite being informed was unacceptable. Communication Breakdown: Attempting to resolve these issues through the app, front desk, and management was futile. The promised calls from the operations manager never materialized, leaving you without support or solutions. We apologize for the subpar service and the distress it caused. Your feedback will be used to address these issues and improve our processes. We hope you consider giving us another chance to provide the quality experience you deserve.

We are thrilled you and your family enjoyed our condo as much as we do. We certainly hope you took back plenty of photos and memories to last a long, long time.