2/10 – Ungenügend
Stacie G.
17. Mai 2024
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
NEVER BOOK WITH BRETT ROBINSON
Our trip was marked by multiple maintenance failures and communication with mgmt was impossible. For every problem we were given the runaround.
1.The exhaust fan in the master bathroom leaked and had made a puddle of water when we arrived. An incompetent maintenance person came, said just don't use it, and never solved the problem.
2.The air conditioner in the entire building went out on our first night and was not repaired until our departure day. Communication with mgmt on the issue was horrible and trying to say it was "Act of God" but there was no storm.
3.The master tub had an internal leak and flooded the master closet. Maintenance had to turn off the water repeatedly, we were unable to use the tub, they did not manage the water in the closet well, and they put one of the knobs on backwards.
4.In a minimal effort to dry the several inches of water in the closet they connected a dehumidifier. It made the condo hotter without the a/c and they left the hose on the floor which flooded the master bathroom. When we talked to someone we were told housekeeping would come clean it up. When they never came, we checked in and were told - "She dropped off towels but she does not have to clean that up."
5.We communicated through the app all of the issues we were having and were told we needed to speak to the front desk, the person there said we needed a manager (who never called), we chased her down and were told the ops mgr would call. She hasn't.
Stacie G.
Aufenthalt von 3 Nächten im Mai 2024
